Terms of sale

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Останнє оновлення · 3 листопада 2026 р.

Seller

Ossire, SASU with share capital of 1 000 EUR, trading as VERA Forensics, SIRET 994 594 794 00020, 994 594 794 R.C.S. Paris, VAT FR83 994 594 794, registered office 78 Avenue des Champs-Élysées, Bureau 326, 75008 Paris. Contact: alexandre@veraforensics.com. Publication director: Alexandre Ansart.

Professionals

VERA is sold to professionals (laboratories, services, firms, court-appointed experts). The consumer withdrawal right under the French Consumer Code does not apply. If you are not acting as a professional, do not order a subscription or a pack and write to alexandre@veraforensics.com.

Institutions

Institutions do not pay by card. A contract (annual licence, pilot, maintenance or custom) sets the price, duration and seats. The licence key is issued in the account, never by email. Billing is outside Stripe Checkout.

Licence

There is no licence price listed on the site. For a service, price, duration and seats are set in a contract, case by case. VERA Forensics issues the key in the account after the organisation is approved. The key is not sent by email.

An independent expert, for a single seat, can instead order the yearly subscription described below.

Yearly subscription (independent experts)

An independent expert whose organisation is approved, and who is not billed by contract, can order a yearly subscription for one seat and one person in the account. The yearly price excluding tax is shown in the account before the order and repeated in the order sentence you tick. Several seats go through a contract.

The price is paid in advance for twelve months, by card or by another method Stripe offers. The subscription starts when the payment is confirmed. It renews every year, for twelve months, at the price in force on the renewal date, until it is cancelled.

You can cancel at any time from the Subscription tab of your account. Cancelling stops the renewal and takes effect at the end of the paid period: the subscription and the key stay valid until that date. There is no pro-rata refund of the paid period. To avoid a renewal, cancel before the renewal date shown in your account; VERA Forensics reminds you of it by email about thirty days, then seven days before.

A personal key is issued in the account at payment. It is valid through the last day of the paid period. At each paid renewal a new key is issued in the account and replaces the old one: enter it in VERA before the end of the renewal day. If the renewal is not paid, the key stops being valid at the end of the period and the software no longer opens.

If the renewal payment fails, Stripe retries the payment for about two weeks. The current key is not extended during that time. If the payment goes through later, a new key is issued in the account.

A price change applies to the next renewal. VERA Forensics notifies it in writing at least sixty days before the renewal; you can cancel before then. By ordering, you declare that you act in a professional capacity.

Thirty-day guarantee: for an organisation's first yearly subscription, you can ask for a full refund within thirty days of the first payment, by writing to alexandre@veraforensics.com. The refund ends the subscription and its contract; the key issued is revoked and withdrawn from the account, and you undertake not to use it any more. The guarantee does not apply to renewals, account top-ups or contracts.

Evaluation

An evaluation is a time-limited licence at no cost on the VERA installer, opened by invitation and issued in the account. It comes without warranty and is governed by the VERA Software Licence Terms. There is no anonymous download. Money added to the account for AI at VERA Forensics, when granted, is separate from that key.

Account balance

The account balance is prepaid money, in euros. It pays for AI use (assistant, meaning-based search, transcription). Debits follow processor prices and the markup shown in administration. When the balance reaches zero those features stop; local views remain usable.

Top-ups (twenty euros and one hundred euros exclusive of tax, unless shown otherwise) add that amount to the account. They are sold to an approved organisation that is not billed by contract. A top-up also opens AI at VERA Forensics for that organisation.

Prices and VAT

Prices on the site and in the account are exclusive of tax. French VAT is added at checkout once Stripe Tax is registered for Ossire SASU. Until that registration, the exclusive price is collected and VAT, if due, is settled outside the card flow.

An intra-Community VAT number can be entered at checkout.

Failed payments and refunds

A declined top-up does not add anything to the account. A top-up fully refunded by Stripe leads to the matching amount being withdrawn. VERA Forensics may close AI at VERA Forensics when the balance is zero.

A subscription whose payment is fully refunded ends; its key is withdrawn from the account.

Governing law

French law. Courts of Paris, subject to mandatory venue rules.